GLVINFOTECHInformation we collect
When you submit a project enquiry, we may collect your name, email, phone number, company, service interest, indicative budget and the project information you choose to provide.
Automatically saved contact details
The contact panel automatically saves valid contact details and unfinished questions or meeting requests as you type, before you submit. This can include your name, email or phone number, selected service, message and meeting preferences. A notice appears beside the contact fields. GLV Sales can use these details to follow up about your request. Details entered before starting a live Sales chat are also saved as an unfinished contact request; Sales is alerted to a chat only after you start that conversation. These drafts are separate from submitted enquiries and do not count as advertising conversions or subscribe you to marketing.
Unfinished drafts expire after 30 days, become unavailable for follow-up and are cleared during routine website activity. If you submit a request or start a chat, the resulting enquiry or conversation follows our normal service-record retention practices. Optional campaign information is saved only if you separately allow analytics. You can ask us to correct or delete your information using the privacy contact below.
Chatbot conversations
GLV Buddy is an AI assistant. If you choose to start a chat, we store the contact details you provide, your conversation, related page information and consent so the GLV team can respond and continue the enquiry. AI replies use OpenAI: relevant recent messages, your name, the page context and public GLV service information may be sent to OpenAI to prepare a response. GLV staff can review AI conversations in the admin panel. GLV Buddy remains an AI conversation; it does not start or transfer a new human Sales chat automatically. You can use the separate live Sales chat or contact forms instead of the AI assistant.
Live Sales conversations
The left-side Live chat connects you with GLV Sales. When you start it, we store your contact details and messages and make the conversation available to authorized Sales staff in GLV Team and the website admin. These conversations have separate access tokens and history from GLV Buddy, and their messages are not sent to OpenAI to generate replies. Availability reflects recent staff activity; when nobody is available, your message remains saved for follow-up.
Cookies and optional measurement
Essential session and browser storage support form security, your privacy choice and an ongoing chat. Optional Google Analytics, Google Ads, Google Tag Manager, Meta advertising tools and the OpenAI advertising measurement pixel load only after you choose “Allow analytics & ads”. They can process browser and device details, page visits and interaction events. The OpenAI pixel measures successfully saved project enquiries using a confirmation identifier and can use first-party browser and ad-click identifiers for attribution. Enquiry message text, contact form field values and chat content are not included in our website measurement events.
Your tracking choice is remembered in this browser for up to 180 days. Choose “Essential only” to decline optional tracking. You can change the choice using the footer’s Privacy choices button. Withdrawing consent reloads the page to stop already-loaded tracking tools.
How we use it
We use enquiry information to understand your request, respond to you, prepare a relevant proposal and maintain a record of the business conversation. We do not add you to a marketing list unless you separately choose to subscribe.
SMS choices and mobile information
GLV Infotech Solutions offers two separate, optional SMS choices: enquiry, meeting and project updates; and promotional messages about our services. Both boxes start unticked. Accepting the required website Terms & Conditions does not subscribe you to either SMS programme. A website visit, email enquiry, phone number, chat or automatically saved draft is not SMS consent. We record an SMS choice only when you actively select the relevant box and submit the form.
For submitted forms, we keep the mobile number, selected and unselected SMS choices, acceptance of the website terms, submission date and time, source page, and the wording and version shown. These records help us honour your preferences and demonstrate consent. We retain them only as reasonably needed for the purposes described in this policy. You can withdraw SMS consent by replying STOP; reply HELP or contact the email below for assistance. See our SMS Terms for messaging details.
We do not sell or share mobile numbers or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. We may provide the information needed to our messaging service providers, including JustCall, and telecommunications carriers solely to operate and deliver our messages, or disclose it where legally required. These exceptions do not permit third parties to use your SMS consent for their own marketing.
Security and service records
We use security and operational records, including hashed network or browser identifiers, to limit abuse and diagnose failures. If an enquiry database save is unavailable, a protected fallback record may be kept so a genuine request is not lost. Notification and recovery records help the GLV team identify enquiries needing attention.
Storage and protection
We use reasonable technical and organizational measures to protect submitted information. No internet transmission or storage system is completely risk-free, so please do not submit passwords, payment information or unnecessary sensitive personal data through the enquiry form.
Service providers
Website hosting and email providers support enquiry handling. OpenAI supports AI responses and optional advertising measurement; Google and Meta also provide the optional measurement tools described above. Providers may process information outside your country under their own applicable processing terms and safeguards. See Google privacy information, Meta privacy information, OpenAI business data information and OpenAI privacy information.
Sharing
We do not sell enquiry data. We may use infrastructure or service providers that process data only as needed to operate this website and deliver our services, or disclose information where legally required.
Retention and your choices
We retain enquiry records only as long as reasonably needed for business, legal and security purposes. You may ask us to correct or delete your enquiry information, subject to applicable obligations.
Contact
For a privacy request, email info@glvinfotechsolutions.com.
GLV Team app — privacy policy
Updated 23 October 2026. GLV Team is a company workspace application operated by GLV Infotech Solutions Pvt. Ltd. This section explains data used by the GLV Team Android and iOS apps and their connected workspace. The website enquiry and optional website tracking practices above are separate from the native app.
Google accounts connected to GLV Team
Updated 24 October 2026. An authorized GLV Team user may choose to connect their own personal Gmail or Google Workspace account through Google's consent screen. The connection belongs to that signed-in Team user. Google handles sign-in; GLV Team does not ask for or store your Google password. The permissions you approve and your company's Google Workspace policies determine which connected features are available.
We use your Google account identifier and email address to identify the connected account. When you enable the email workspace, GLV Team accesses message headers, subjects, bodies, threads, labels and attachments so you can search and read email, compose or reply, manage drafts, and perform supported mailbox actions such as marking messages read, archiving or moving them to trash. Optional Gmail settings features request additional permission when enabled. Sales email sequences use the connected sender account and the recipients, content and schedule that the sender chooses to start.
Separate optional Google connections display Calendar events and Google Drive file information such as names, file types, modification dates and links. The Drive metadata connection does not provide file-content editing. If you enable Google Meet scheduling, the service checks calendar availability and creates the meeting and invitations that you choose.
GLV Team stores connection credentials, including access and refresh tokens, in encrypted server-side connection records linked to the individual Team user. Mail content and attachment bytes are processed to display or send the requested email. Email actions deliberately associated with a CRM lead or client can retain recipients, subjects, message content, provider identifiers and activity status in company records; sequence templates, enrollments and schedules are also retained. These CRM records follow their existing record-access permissions. Connecting a mailbox does not automatically give other employees access to its inbox.
Google processes the API requests needed for these features, and GLV's hosting and service providers process the information needed to operate the workspace. Deliberately linked company records may be available to authorized users according to their roles. Connected account information is used to provide these user-facing work features, maintain security and diagnose service problems.
Disconnecting a Google connection in GLV Team removes that user's saved connection credentials and pending connection state from Team. It does not delete messages from Gmail or automatically erase previously created company activity, meeting or sequence records. You can separately revoke GLV Team's Google access in your Google Account connections. Company records follow the retention and deletion choices described below. Contact info@glvinfotechsolutions.com to request access, correction or deletion of eligible connected-account data.
Accounts and work information
GLV Team uses existing company accounts. It processes your name, work email, account identifier, role, department and other profile details supplied by you or your company administrator. Your permissions determine which tasks, projects, company contacts, requests and department records you can access. Work information can include attendance, leave reasons, employee records, payroll information, sales and client records, expenses, invoice and payment records, comments and other information you choose to enter. Search terms you submit through the app are sent to the GLV Team server and retained to support workspace search and app functionality. Avoid entering unnecessary sensitive information in free-text fields.
Chats and voice calls
The service stores company chat messages, participants, delivery/read information and call history to provide communication between permitted users. When you choose to upload a supported chat attachment, the service stores the PDF, JPG/PNG image or audio file you select, along with its filename, file type and conversation association. Attachments are available to permitted conversation participants subject to the workspace's access controls and file checks. Voice calling uses microphone access only when you participate in a call. Audio travels between call participants over WebRTC, directly or through a relay server when needed. The app does not provide call recording. Call setup and operational information, such as participants, timestamps, connection state and network addresses, support routing, reliability and security. Company contacts come from the workspace; the app does not upload your phone's personal address book or read your SMS or cellular call history.
Notifications and device information
Android notifications use Google Firebase Cloud Messaging and Firebase Installations. These services process app installation identifiers, push tokens, app/SDK versions and device or operating-system details to deliver messages and operate the service. On Android, Firebase may initialize and contact Google when the app starts, before you enable GLV Team alerts.
iOS notifications use the Apple Push Notification service (APNs). When you enable alerts, GLV Team registers an app-specific device identifier and push token with your workspace and links them to your signed-in account so notifications can be delivered. Notification content may be visible on your lock screen according to your device settings. You can manage notification permission in Android or iOS settings and notification registration within the app.
Purposes, recipients and protection
We use this information to authenticate accounts, provide company workflows and communications, deliver notifications, maintain security and resolve service problems. Authorized company users can access information according to their roles and the sharing inherent in the feature, such as a chat participant or an HR administrator. Hosting, communications and email service providers process information needed to operate these services. Google processes Android notification and installation data; Apple provides iOS notification delivery through APNs. We may disclose information when required by law. We do not sell app personal data or use it for advertising. The native app does not include advertising or Firebase Analytics.
The app connects to the workspace over HTTPS; WebRTC encrypts call media in transit. Access controls and protected device storage help safeguard account access. No system can guarantee absolute security. Do not share your password or authenticator/recovery codes.
Retention and your choices
Account and workspace data are retained while needed to provide the service and maintain company records. You may request access, correction, account deletion or deletion of particular personal data by contacting us below. We verify that a request belongs to the account holder, identify records that can be deleted or anonymized, and explain any records that must be retained and why. Employment, payroll, financial, security and audit records may need to be kept for applicable legal obligations or legitimate recordkeeping; deletion of an app account does not automatically delete records belonging to the company or other conversation participants. Retention depends on the record category and applicable obligations; contact us for the retention information relevant to your records.
You can deny microphone permission and still use non-calling features. You can turn off notifications in device settings. Signing out or uninstalling the app does not by itself delete your server account or company records. GLV Team is intended for adult company users and is not directed to children.
Request GLV Team account or data deletion
Email info@glvinfotechsolutions.com with the subject GLV Team account or data deletion. Send the request from your registered work email if possible, and include your name and whether you want your account and associated personal data deleted, or only specified data deleted. If you can no longer access your work email, explain this so we can arrange another way to verify ownership. Do not send your password, authenticator code or identity documents in the initial email.
Our team will review the request, arrange account closure and deletion or anonymization of eligible associated data, and explain any records retained for the reasons above. You can make this request without reinstalling or signing in to the app. For privacy questions or help, use the same email address.
Firebase privacy information · Google privacy policy · Apple privacy information